Until this March, your typical small business owner could run their entire life from their smartphone. The one exception: their business banking relationship. That experience had not changed since the advent of email and, in some cases, the fax machine. If that small business needed to apply for credit, update financials, or make a draw request, then fax, email, or physically showing up at a branch was the primary and most effective method. No other part of their life worked in this fashion. That all changed with the SBA’s Paycheck Protection Program.