Commercial lending has grown more complex, but for many credit unions, CUSOs, and community banks, the systems used to service those loans haven’t kept pace. LoanStreet’s commercial lending servicing and management software is the premier solution for depositories looking to close that gap — servicing the full complexity of modern commercial lending without adding headcount to keep up.
Scaling Without Scaling FTEs
Depositories already have a core system, and LoanStreet isn’t meant to replace it — it’s meant to complement it. Integration is straightforward: LoanStreet sends loan data directly to the externally serviced records that every core relies on. The result is a way for lenders to scale their commercial loan portfolios without proportionally scaling full-time staff.
The Problem With Traditional Servicing
Too often, traditional servicing at banks, credit unions and CUSOs still runs on human labor, email, and spreadsheets — even for routine obligations like receiving borrower draw requests, updating benchmark rates, sending reminders for invoices or covenant documents, or tracking current financial performance ratios.
The problem compounds when club deals or even modestly sized syndicates are involved. Updating every lender on each piece of loan activity, maintaining working group lists, or tracking bank account information manually consumes enormous amounts of loan operations and credit administration time — time that could be spent on higher-value work.
Bringing the Entire Process Online
LoanStreet’s cloud-based servicing software changes that dynamic entirely, bringing the process online with direct, permissioned access for the borrower and every lender involved.
Whether a borrower is satisfying a financial covenant or submitting a draw request, the action happens seamlessly online through LoanStreet’s borrower portal — carrying the lender’s own brand. Every lender is immediately and automatically notified of borrower activity, with no manual involvement required, and each has permissioned access to the same universal source of truth, including global and pro rata values calculated automatically for every lender. Borrowers and lenders alike can self-serve their own contact information, working group lists, and bank account details, cutting down on risk, manual error, and administrative overhead.
Simplifying Cross Guarantors and Collateral
Even historically tricky administrative challenges — like tracking cross guarantors and collateral — become straightforward with LoanStreet’s online dashboards and information tracking. By giving guarantors platform access alongside borrowers, lenders can track cross-portfolio risk while also easing the burden on key clients, who can submit personal financial statements supporting guarantees once, across all relevant positions, rather than repeatedly for each loan.
Automated Benchmark Rate Management
Rate management is another area where manual processes traditionally create risk. LoanStreet can pull directly from third-party benchmarks like SOFR or Treasuries via API to update rates automatically, with no human involvement — or lenders can update global rate tables once for entire portfolios. Where more precision is needed, lenders can override global benchmark changes for any individual loan or set bespoke interest rate determination dates in advance, accounting for differences in business and calendar rules with ease.
Efficient Expansion
Credit unions, CUSOs, and community banks don’t need to choose between growing their commercial lending programs and controlling operational costs. With LoanStreet, they can do both — scaling their portfolios without scaling their teams. By replacing manual, email-and-spreadsheet-driven servicing with an online, permissioned, automated platform, LoanStreet simply outperforms traditional systems: better client service, lower operational risk, and reduced costs, all at once.