In corporate and commercial private credit, loan servicing comes down to a binary choice: either the lead lender services the loan directly — facing the borrower, generating invoices and lender notices, and tracking the gold source loan data — or it engages a third party to do so, whether that’s its fund administrator or a dedicated loan agent. For those stepping into the agent role, the platform they run on matters enormously. And for dedicated loan agents, there is no better loan servicing software option than LoanStreet.
A Business That Demands Real Breadth
Loan agency has become a genuinely complex business in today’s private credit market. It’s not enough to handle a narrow slice of the market — agents need the capacity to service a broad array of loan types alongside an equally broad array of loan features, often within the same portfolio.
On any given day, an agent might be asked to service a commercial real estate loan, a delayed draw term loan, or an asset-backed revolver. Those same loans might carry PIK elements, non-pro rata funding structures, unitranche arrangements, or multi-currency terms. LoanStreet handles all of it natively, on a modern, AI-powered tech stack built for exactly this kind of complexity. Agents can scale their business reliably on LoanStreet’s software without the need to add headcount to support a growing client base.
Robust, But Built to Be Intuitive
Handling that much complexity doesn’t have to mean a clunky user experience. LoanStreet’s agency users navigate the platform through smart, straight-through processing workflows designed to increase capacity and decrease errors. Permissioned access for individual team members makes it simple to assign clients across an agency team, and the Task Manager gives agents a clear, at-a-glance view of past-due and upcoming events on every loan. Agents can also build out approval processes and extend platform access to their clients — all without added administrative overhead.
Automated Notices, Invoices, and Covenant Tracking
LoanStreet takes the manual work out of the agent’s core responsibilities. The platform automatically generates borrower invoices and lender notices, and it handles the collection of covenant documentation through a reminder system that monitors whether required documentation has been submitted by its due date. Every invoice, notice, and document lives in one organized place on the platform, accessible to each party on a permissioned basis — no more digging through inboxes or shared drives to piece together a loan’s history. All borrower actions like draw requests take place digitally, online within the application automatically flowing into the Task Center ensuring timely responses and the audit trail to validate each action.
A Borrower Portal That Keeps Everything on the Record
The borrower portal makes loan administration self-service. When borrowers submit draw requests or make interest PIK elections, they do so directly through the web-application interface — and every action, along with its outcome, is captured in the audit trail and placed, when appropriate, into the Task Center for any follow-on servicing action. There’s no need to reconstruct a sequence of events from old email threads. Borrowers can also self-serve their own bank account information and contacts through the portal, subject to agent approval.
24/7 Transparency for Clients
Loan agents’ clients get their own permissioned access to the platform, giving them round-the-clock transparency into their portfolios. They can filter, sort, and download data whenever they need to. Beyond interest, principal, and fee trackers, clients can review documentation, borrower invoices, and lender notices directly — and self-serve further insight through portfolio management dashboards, reporting, and future cash flow projections across sets of loans, even automatic calculations of IRR or MOIC within and across portfolios.
Payment Processing Built to Scale
For agents, LoanStreet’s payment processing features are a force multiplier. Once amounts in the platform are approved, they flow directly into automatically generated payment files — NACHA, AFT, EFT, Swift, wire templates or any other format — ready for automatic upload to the payment processor. That level of automation lets agents scale their operations while reducing the errors that come with manual payment preparation.
AI-Ready, From Boarding to Ongoing Servicing
LoanStreet is built for how agents, including AI agents, will work going forward, not just how they’ve worked in the past. When boarding new loans, agents can upload the credit agreement and let LoanStreet’s AI document reader automatically extract the loan terms — cutting significant time out of the onboarding process. And with LoanStreet’s MCP server, agents can bring their own AI models and agents to securely and consistently take any service action or query LoanStreet data, extending the platform’s intelligence into their own workflows. For example, clients can also create their own AI agents to take any action that a “human” loan operations professional might routinely take, including identification of which funds to use to facilitate a draw request in non-pro rata funding structures.
LoanStreet’s Value
Third-party loan agents and fund administrators need a platform that can handle any loan type, any structural nuance, and the full administrative lifecycle of a loan — without burying their teams in manual work. From automated notices and covenant tracking to a self-service borrower portal, client transparency, straight-through payment processing, and AI-powered boarding and service actions, LoanStreet delivers exactly that, making it the premier software for any agent or fund administrator engaged in loan agency or servicing.